Frequently Asked Questions
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, PayPal, and Zelle.
Q: In which currency are the prices in your store listed?
A: The prices in our store are in US dollars (USD).
Q: Do you have physical stores or only an online shop?
A: We do not have physical stores yet. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost all countries worldwide.
* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges may be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide information on the accepted payment method for duties, taxes, and other fees collected upon delivery.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship products from?
A: We ship from our warehouses in the United States, United Kingdom, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass on our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample each item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 15 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We firmly believe in the quality of our products. That's why we offer a risk-free 14-day money-back guarantee (excluding return fees).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours) within 14 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange fees are at your expense. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please check your spam or trash folders as it may also be there.
Q: What if I want to cancel my order?
A: Most items are processed within 3 to 5 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page.
Q: What if I still need help?
A: That's why we are here. Please send us a message by going to the "Contact Us" page.
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, PayPal, and Zelle.
Q: In which currency are the prices in your store listed?
A: The prices in our store are in US dollars (USD).
Q: Do you have physical stores or only an online shop?
A: We do not have physical stores yet. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost all countries worldwide.
* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges may be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide information on the accepted payment method for duties, taxes, and other fees collected upon delivery.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship products from?
A: We ship from our warehouses in the United States, United Kingdom, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass on our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample each item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 15 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We firmly believe in the quality of our products. That's why we offer a risk-free 14-day money-back guarantee (excluding return fees).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours) within 14 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange fees are at your expense. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please check your spam or trash folders as it may also be there.
Q: What if I want to cancel my order?
A: Most items are processed within 3 to 5 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page.
Q: What if I still need help?
A: That's why we are here. Please send us a message by going to the "Contact Us" page.